Use case

Every property lead gets a reply, even at 10pm on a Sunday

An enquiry comes in from a property portal at 10pm on a Sunday. The agency sees it on Monday morning, calls back in the afternoon, and the buyer has already viewed with another agent. Your negotiator isn't to blame: nobody can be on call on a Sunday night. An assistant can.

Sound familiar?

If two of these sentences get said in your company, this process is costing you money every week.

How we do it

  1. Every enquiry lands in one place

    Portals, website form, WhatsApp, phone. Each enquiry is recorded with its source: you'll finally know which portal brings you clients and which one wastes your time.

  2. The assistant replies and asks the right questions

    It replies straight away with the property's real details. It asks the questions your best negotiator would: budget, mortgage, timing, area. Then it offers a viewing in the free slots in your diary.

  3. Your negotiator only calls serious buyers

    They have the whole conversation in front of them, not a three-field record. The other contacts get automatic follow-ups, and come back to them the day they're ready.

The assistant closes nothing and signs nothing: it prepares the ground and hands over. And it makes clear it's an assistant. Passing it off as a person would expose you legally, and it would show at the first difficult question.

A rough order of magnitude

60 enquiries a month × 12 min to qualify them

= 12 hours of negotiator time a month

An estimate, not a measurement: these are starting assumptions, not a result obtained somewhere else. Swap the numbers for yours — that's exactly where the audit starts.

Where we apply it

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